Billing Terms and Conditions
Rocelia Payment Policy
1. Accepted Payment Methods
At Rocelia, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
All payments are processed in United States Dollar (USD).
2. Payment Processing
- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
- All prices listed on Rocelia are in United States Dollar (USD).
- Prices are subject to change without notice.
- Any applicable taxes and shipping fees will be calculated at checkout.
4. Secure Payment Processing
- Rocelia uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
- We do not store your credit card or payment details.
5. Refunds & Chargebacks
- Refunds are processed according to our Refund & Return Policy.
- Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at support@rocelia.com
6. Fraud Prevention
- Rocelia reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
- Additional identity verification may be requested for high-value transactions.
Contact Us
Store Name: Rocelia
Address: 2600 W El Segundo Blvd, Gardena, CA 90249, USA
Email: support@rocelia.com
Phone: +14242706269
Our Opening Hours (EST):
Monday - Friday: 9:00 AM - 5:00 PM
Saturday - Sunday: 10:00 AM - 5:00 PM
We aim to respond to your email within 24 hours.